SET STANDARD · Legal
Terms of sale for digital content
Last updated 2 November 2026
1. Seller
SET STANDARD is a trade name; the owner and seller is identified at the end of the legal notice. Contact: info@setstandard.es.
2. Products
Digital publications in PDF format (assessment guides, Task Sharing guides, manuals), supplied by download and not on a tangible medium. Each product page will state the title, edition, revision, “current to” date, number of pages, language and format. Printed copies on request are quoted separately and are not covered by these terms.
3. Prices and taxes
Prices are shown in euros and include VAT (or the equivalent tax applicable in the buyer’s country, calculated at checkout). There are no delivery costs for digital products.
4. Ordering and payment
Orders are placed on a secure checkout page hosted by Stripe. Purchases are sold through Link, a Stripe service that acts as merchant of record: Link charges your payment, calculates and remits the applicable VAT or sales tax, and emails you the receipt and the invoice. SET STANDARD supplies the guide, its licence and product support, and never sees or stores your card details. Your card statement shows LINK.COM* SET STANDARD. Before paying you give the consent described in section 6. The contract is concluded when the payment is confirmed.
5. Delivery
Immediately after payment the confirmation page shows your personal download link, and a copy is sent to the email address used at checkout. Your copy carries your name and licence number on the cover, a licence line on every page and the licence number in the file metadata, and is protected with AES-256 encryption: it opens with your licence number as the password. The download link is valid for 7 days and up to 3 downloads; the PDF you download does not expire and remains yours to use under the licence. If the link has expired or a download failed, write to us quoting your licence number and we will send a new link.
6. Right of withdrawal and its exception for digital content
Consumers normally have 14 calendar days to withdraw from a distance contract without giving a reason. For digital content not supplied on a tangible medium, the right of withdrawal does not apply once supply has begun if, before payment, you have (a) given your prior express consent to immediate supply during the withdrawal period and (b) acknowledged that you thereby lose your right of withdrawal (article 103(m) of the Spanish consumer law, Real Decreto Legislativo 1/2007, TRLGDCU). The checkout will ask for this consent with an unticked box, and the order confirmation will record it. If you do not give it, the download will be made available only after the 14-day period, or you may withdraw within that period by writing to info@setstandard.es (a model withdrawal form will be available on request).
7. Conformity
If a file is defective, incomplete or cannot be opened, write to us and we will replace it, or refund you if we cannot. Your legal rights regarding the conformity of digital content (articles 114 and following, TRLGDCU) are not affected.
8. Licence
Each purchase grants a single-user personal licence described on the licence page. Organisation licences are agreed separately.
9. Nature of the content and liability
The publications are independent training and study material. They are not official material of any airline, operator, manufacturer or authority, they do not reproduce confidential test content and they do not guarantee success in any selection process. Operator and manufacturer documentation always prevails. Nothing in these terms limits liability that cannot be limited by law.
10. Complaints and applicable law
Complaints: info@setstandard.es; we reply within 14 days. Official complaint forms (hojas de reclamaciones) are available on request. These terms are governed by Spanish law; consumers keep the mandatory protection of the law of their country of residence and may go to the courts of their domicile.